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Smartsheet: Smartsheet Application & API
Timeline of updates
- resolved
On February 8th at 8:02 AM pacific time, some users of the Smartsheet application from certain locations would have experienced issues connecting to the Smartsheet application. Our Engineers engaged and worked with our network provider to resolve the issue. Full service was restored to the application by 8:36 AM pacific time. The issue was identical to the problem we experienced on January 26th as well. From the lessons learned from the first occurrence of this issue, we've already started to make changes both to our infrastructure and our process. We will continue to move forward on the following points. - For the long term benefit of customers and their use of our application, we recently introduced additional network redundancy to our datacenter infrastructure. - Though it worked flawlessly for more than 2 months, unplanned application downtimes on 1/26 and 2/8 are directly related to the addition of this additional redundancy. - We are actively working with our partners and providers to fully identify and resolve the issue prior to fully bringing this additional redundancy back online. - We regret the customer impact of these unplanned downtimes. The health of the application and the satisfaction of our customers will be best served by the continued investments to our technical infrastructure.
From Smartsheet’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on status.smartsheet.com (opens in new tab). Smartsheet profile · Recent Smartsheet incidents · Markdown · JSON