Smartsheet change history: Salesforce connector is experiencing intermittent issues

Smartsheet reported a major degradation affecting the Salesforce Connector and support case creation in the Customer Support Portal from 2026-09-16 10:36 UTC to 2026-09-16 21:02 UTC, lasting 10 h 26 min. The vendor attributed intermittent errors to an upstream CRM provider outage affecting instance stability and API availability across multiple regions; both services were fully restored.