Smartsheet change history: Sheets, Reports, and Workflow Services Are Impacted

Smartsheet reported a critical outage from 2026-08-11 19:51 UTC to 2026-08-11 23:20 UTC (3 h 28 min), causing Sheets and Reports loading timeouts/failures and automation failures that disabled some workflows. Smartsheet attributed it to a database query-routing issue sending certain reads to primary write servers; a mitigation was applied before resolution.