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Sinch: Delivery Issue Nicaragua - Tigo

MinorStatus: resolvededitedStarted Resolved (8.4 h)4 updatesstatus.sinch.com (opens in new tab)

Affected components: External Connectivity - SMS - LATAMSMS - LATAM

Timeline of updates

  1. investigating

    We are currently observing delivery issues in Nicaragua - Tigo
    Incident Start Time: 2026-10-23 15:36 UTC
    Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
    We will update as soon as we have more information.
    If you have any questions, please contact support@sinch.com.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are continuing to investigate this issue.

  4. resolved

    This incident has been resolved.
    Incident Start Time: 2026-10-23 15:36 UTC
    Incident End Time: 2026-10-23 22:27 UTC

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Rewindex captured a newer version after the last checkpoint; the next run () commits it.

Impact, status and times are the vendor’s own, as last archived. View on status.sinch.com (opens in new tab).

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