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Sigma Computing: Degraded performance on PDF Exports
Affected components: AWS - Sigma - AWS (US)Sigma - AWS (US)GCP - Sigma - GCP (US)Sigma - GCP (US)
Timeline of updates
- investigating
We have received reports of errors causing PDF exports to fail. We are investigating the issue at the highest priority. Our preliminary investigations indicate the following: Impacted Cloud Regions & Services: AWS US and GCP US regions, PDF Exports User Experience: Timeout errors causing PDF export failures Incident Start Time: Approximately 13:00 UTC on 2025-12-11 We will provide updates on this page when we have pertinent status updates.
- investigating
We are continuing to investigate the issue at the highest priority. We will provide updates on this page when we have pertinent status updates.
- resolved
We have identified that PDF export failures were impacting a small percentage of our users. We applied mitigation steps and our monitoring indicates that this issue has been resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in the coming days. Impacted Cloud Regions & Services: AWS US and GCP US regions, PDF Exports User Experience: We expect impacted users' scheduled exports to succeed without the errors seen previously Incident Start Time: Approximately 13:00 UTC on 2025-12-11 Incident End Time: Approximately 17:50 UTC on 2025-12-11
- postmortem
Sigma Engineering has completed the postmortem of this incident. A Root Cause Analysis \(RCA\) is available on the Sigma Community site: [Post Mortem for Dec 11, 2025 incident - Degraded performance for Schedule PDF & PNG Exports, AWS US and GCP regions](https://community.sigmacomputing.com/t/post-mortem-for-dec-11-2025-incident-degraded-performance-for-schedule-pdf-png-exports-aws-us-and-gcp-regions/6401).
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sigma Computing profile · Recent Sigma Computing incidents · Markdown · JSON