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Sentry: Sentry.io elevated number of 500 errors

Impact: majorStatus: resolvedStarted Resolved (1.0 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Sentry reported a major incident with elevated 500 errors affecting the API, Dashboard and listed US ingestion components from 2026-09-10 15:25 UTC to 2026-09-10 16:26 UTC, lasting 1 h 1 min. Errors appeared during migration to a new control silo region; Sentry rolled back the migration, applied fixes and confirmed full resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: US Ingestion - US Snapshot IngestionUS Ingestion - US Error IngestionUS Ingestion - US Profile IngestionUS Ingestion - US Cron MonitoringUS Ingestion - Custom Metrics (beta)US Ingestion - US Transaction IngestionUS Ingestion - US Attachment IngestionDashboardUS Ingestion - US Span IngestionAPIUS Ingestion - US Size Analysis IngestionUS Ingestion - US Replay Ingestion

Timeline of updates

  1. identified

    During migration to new control silo region we started to observe increased number of 500 errors. Migration procedure was rolled back.

  2. monitoring

    Issue were identified and fixes were applied. We continue to monitor situation

  3. resolved

    Issue fully resolved

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sentry profile · Recent Sentry incidents · Markdown · JSON