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SendGrid: Silent Network Authentication (SNA) Failure Increase in Philippines
Affected components: CARRIER NETWORK - Verify Silent Network AuthVerify Silent Network Auth
Timeline of updates
- investigating
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
- identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring
We have observed recovery in API transactions for Silent Network Authentication (SNA) in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved
The incident has been resolved and API transactions for Silent Network Authentication (SNA) in the Philippines are operating normally.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). SendGrid profile · Recent SendGrid incidents · Markdown · JSON