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SendGrid: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico

Impact: minorStatus: resolvedStarted Resolved (9.2 h)6 updatesSource: stspg.io (opens in new tab)

Affected components: CARRIER NETWORK - SMS Short Code, North AmericaCARRIER NETWORK - SMS, Latin AmericaSMS, Latin America

Timeline of updates

  1. investigating

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  4. monitoring

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved

    The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico are operating normally.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). SendGrid profile · Recent SendGrid incidents · Markdown · JSON