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SendGrid: Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel

Affected components: CARRIER NETWORK - Voice, Middle East & AfricaVoice, Middle East & Africa

Timeline of updates

1. investigating2026-10-14 11:20 UTC

   Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified2026-10-14 12:00 UTC

   Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified2026-10-14 13:01 UTC

   Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring2026-10-14 14:41 UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring2026-10-14 16:47 UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. monitoring2026-10-14 20:47 UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

7. resolved2026-10-14 21:20 UTC

   The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Israel are operating normally.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). SendGrid profile · Recent SendGrid incidents · Markdown · JSON