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SendGrid: SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers

Affected components: CARRIER NETWORK - SMS, Latin AmericaSMS, Latin America

Timeline of updates

1. investigating2026-10-15 13:24 UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating2026-10-15 14:25 UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. resolved2026-10-15 16:38 UTC

   The incident has been resolved and SMS delivery from network subscribers to Twilio Colombia ShortCode Numbers is operating normally.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). SendGrid profile · Recent SendGrid incidents · Markdown · JSON