Companies / SendGrid / incidents

SendGrid: SMS Delivery Delays and Failures from Twilio to Movistar El Salvador

Affected components: CARRIER NETWORK - SMS, Latin AmericaSMS, Latin America

Timeline of updates

1. investigating2026-10-06 20:59 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified2026-10-06 21:22 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified2026-10-06 22:24 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified2026-10-07 00:25 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified2026-10-07 04:26 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. identified2026-10-07 12:32 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

7. monitoring2026-10-07 21:54 UTC

   We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. identified2026-10-07 23:16 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

9. identified2026-10-08 00:16 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

10. identified2026-10-08 02:17 UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

11. identified2026-10-08 06:18 UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

12. identified2026-10-08 14:19 UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

13. identified2026-10-08 14:34 UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

14. identified2026-10-08 15:35 UTC

    Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

15. identified2026-10-08 17:35 UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

16. identified2026-10-08 21:40 UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

17. identified2026-10-09 05:48 UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

18. identified2026-10-09 21:48 UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

19. monitoring2026-10-10 13:29 UTC

    We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

20. monitoring2026-10-10 15:30 UTC

    We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

21. monitoring2026-10-10 19:30 UTC

    We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

22. monitoring2026-10-11 03:31 UTC

    We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

23. monitoring2026-10-11 19:31 UTC

    We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

24. monitoring2026-10-12 19:33 UTC

    We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

25. resolved2026-10-12 23:22 UTC

    The incident has been resolved and SMS delivery from Twilio to Movistar network subscribers in El Salvador is operating normally.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). SendGrid profile · Recent SendGrid incidents · Markdown · JSON