Sanity: Content Agent and Canvas elevated error rate

Impact: majorStatus: resolvedStarted 2026-02-04 10:23 UTCResolved 2026-02-04 11:17 UTC (54 min)3 updatesSource: stspg.io

Summary

Sanity reported a major incident affecting Content Agent and Canvas from 2026-02-04 10:23 UTC to 2026-02-04 11:17 UTC, lasting 53 min; some requests failed, though retries sometimes succeeded. The upstream AI provider implemented a fix and recovered, returning error rates to normal.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Content AgentCanvas

Timeline of updates

investigating2026-02-04 10:23 UTC
We’re investigating elevated error rates impacting Content Agent and Canvas functionality. Some requests may fail, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we have more information.
monitoring2026-02-04 10:42 UTC
A fix in our upstream AI provider has been implemented and we are monitoring the results.
resolved2026-02-04 11:17 UTC
This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.

Rewindex changes for this incident

Major incident: Content Agent and Canvas elevated error rate 2026-02-04 10:23 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sanity profile · Recent Sanity incidents · Markdown · JSON