# Sanity: Content Agent and Canvas elevated error rate

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-04 10:23 UTC · Resolved: 2026-02-04 11:17 UTC · Duration: 54 min
- Updates: 3 · Affected components: Content Agent, Canvas
- [Vendor status page: https://stspg.io/xm2g03482wgp](https://stspg.io/xm2g03482wgp)
- [Company: Sanity](https://rewindex.com/company/sanity.md)

## Summary

Sanity reported a major incident affecting Content Agent and Canvas from 2026-02-04 10:23 UTC to 2026-02-04 11:17 UTC, lasting 53 min; some requests failed, though retries sometimes succeeded. The upstream AI provider implemented a fix and recovered, returning error rates to normal. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-02-04 10:23 UTC: We’re investigating elevated error rates impacting Content Agent and Canvas functionality. Some requests may fail, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we have more information.
- **monitoring** 2026-02-04 10:42 UTC: A fix  in our upstream AI provider has been implemented and we are monitoring the results.
- **resolved** 2026-02-04 11:17 UTC: This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.

## Rewindex changes for this incident

- 2026-02-04 10:23 UTC: [Major incident: Content Agent and Canvas elevated error rate](https://rewindex.com/change/i3cd9e3a78dfaf7.md)


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Canonical: https://rewindex.com/company/sanity/incidents/kmcgnzxdls4g · Markdown: https://rewindex.com/company/sanity/incidents/kmcgnzxdls4g.md · JSON: https://rewindex.com/api/v1/companies/sanity/incidents/kmcgnzxdls4g · Generated 2026-10-18T12:35:24.848Z