Companies / Salesforce / incidents

Salesforce: Heroku Feature Degradation: Apps

Affected components: Apps1 instance

Timeline of updates

1. update2026-09-24 15:09 UTC

   At 13:31 UTC on September 24, 2026, some Common Runtime customers began experiencing intermittent loss of application logs in the US region. Our engineers are working to resolve the issue.

2. update2026-09-24 15:51 UTC

   Engineers are continuing to investigate this issue. The current known impact is intermittent router logs being dropped in a subset of US regions. App logs are unaffected. We will provide another update in the next 60 mins.

3. update2026-09-24 16:10 UTC

   Engineers have fixed the issue and are monitoring. All router logs are now being successfully delivered.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON