# Salesforce: Heroku Feature Degradation: Apps

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-24 13:31 UTC · Resolved: 2026-09-24 16:24 UTC · Duration: 2.9 h
- Updates: 3 · Affected components: Apps, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004446](https://status.salesforce.com/incidents/20004446)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-09-24 15:09 UTC: At 13:31 UTC on September 24, 2026, some Common Runtime customers began experiencing intermittent loss of application logs in the US region. Our engineers are working to resolve the issue.
- **update** 2026-09-24 15:51 UTC: Engineers are continuing to investigate this issue. The current known impact is intermittent router logs being dropped in a subset of US regions. App logs are unaffected. We will provide another update in the next 60 mins.
- **update** 2026-09-24 16:10 UTC: Engineers have fixed the issue and are monitoring. All router logs are now being successfully delivered.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004446 · Markdown: https://rewindex.com/company/salesforce/incidents/20004446.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004446 · Generated 2026-10-18T10:28:40.160Z