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Salesforce: Cc Account Manager Impacted: Account Manager

Impact: minorStatus: resolvedStarted Resolved (2.2 h)4 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Account Manager161 instances

Timeline of updates

  1. update

    Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

  2. update

    We're investigating an issue affecting Account Manager where customers may experience intermittent errors. To restore service stability, we've initiated maintenance to transition Account Manager to a standby environment. During this activity, Account Manager will remain available in read-only mode, and customers may be unable to make configuration changes. We expect the maintenance activity to take approximately one hour and are closely monitoring progress. We'll provide an update in 90 minutes or sooner if additional information becomes available.

  3. update

    Our maintenance activity is progressing as planned. We've completed initial validation of the standby environment and are seeing expected service behavior. We are completing the remaining deployment activity and will then perform additional automated validation before transitioning traffic to the standby environment. We'll continue to monitor progress closely and provide another update in 60 minutes or sooner if additional information becomes available.

  4. update

    The issue affecting the Account Manager was resolved at 17:44 UTC. We successfully transitioned traffic to the standby environment following validation, and the Account Manager has returned to normal operation. Service metrics are healthy, and the system is no longer operating in maintenance mode. We'll perform a full investigation of the incident and identify preventive actions to help avoid a recurrence.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON