# Salesforce: Cc Account Manager Impacted: Account Manager

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-17 15:34 UTC · Resolved: 2026-08-17 17:44 UTC · Duration: 2.2 h
- Updates: 4 · Affected components: Account Manager, 161 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004350](https://status.salesforce.com/incidents/20004350)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-08-17 16:01 UTC: Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
- **update** 2026-08-17 16:13 UTC: We're investigating an issue affecting Account Manager where customers may experience intermittent errors. To restore service stability, we've initiated maintenance to transition Account Manager to a standby environment. During this activity, Account Manager will remain available in read-only mode, and customers may be unable to make configuration changes. We expect the maintenance activity to take approximately one hour and are closely monitoring progress. We'll provide an update in 90 minutes or sooner if additional information becomes available.
- **update** 2026-08-17 17:36 UTC: Our maintenance activity is progressing as planned. We've completed initial validation of the standby environment and are seeing expected service behavior. We are completing the remaining deployment activity and will then perform additional automated validation before transitioning traffic to the standby environment. We'll continue to monitor progress closely and provide another update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-08-17 17:57 UTC: The issue affecting the Account Manager was resolved at 17:44 UTC. We successfully transitioned traffic to the standby environment following validation, and the Account Manager has returned to normal operation. Service metrics are healthy, and the system is no longer operating in maintenance mode. We'll perform a full investigation of the incident and identify preventive actions to help avoid a recurrence.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004350 · Markdown: https://rewindex.com/company/salesforce/incidents/20004350.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004350 · Generated 2026-10-18T11:26:48.619Z