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Salesforce: Feature Perf Degradation: Core Service

Affected components: Core Service1 instance

Timeline of updates

1. update2026-08-06 16:44 UTC

   We are currently investigating a feature degradation impacting a subset of GovCloud customers. Some customers may be unable to send or receive case emails, run automated flows, or use related features including Future Apex and Bulk API. Teams are actively working to identify the trigger and evaluate mitigation options. We will provide an update in 60 minutes or sooner if additional information becomes available.

2. update2026-08-06 17:56 UTC

   Our teams have identified the trigger as a recent platform update that introduced a new requirement for AI model configuration along with an empty model configuration on the affected instance. Teams are evaluating options to help mitigate the impact. We will provide an update in 60 minutes or sooner if additional information becomes available.

3. update2026-08-06 18:24 UTC

   The impacted services have returned to normal functionality following a restart of the affected host. Engineering teams have confirmed that we are now out of impact. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON