# Salesforce: Feature Perf Degradation: Core Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-06 00:15 UTC · Resolved: 2026-08-06 17:40 UTC · Duration: 17 h
- Updates: 3 · Affected components: Core Service, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004328](https://status.salesforce.com/incidents/20004328)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-08-06 16:44 UTC: We are currently investigating a feature degradation impacting a subset of GovCloud customers. Some customers may be unable to send or receive case emails, run automated flows, or use related features including Future Apex and Bulk API. Teams are actively working to identify the trigger and evaluate mitigation options. We will provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-08-06 17:56 UTC: Our teams have identified the trigger as a recent platform update that introduced a new requirement for AI model configuration along with an empty model configuration on the affected instance. Teams are evaluating options to help mitigate the impact.  We will provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-08-06 18:24 UTC: The impacted services have returned to normal functionality following a restart of the affected host. Engineering teams have confirmed that we are now out of impact. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004328 · Markdown: https://rewindex.com/company/salesforce/incidents/20004328.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004328 · Generated 2026-10-18T10:29:33.858Z