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Salesforce: Feature Service Disruption: Customer360 Audiences

Affected components: Customer360 Audiences5 instances

Timeline of updates

1. update2026-07-31 11:38 UTC

   We're investigating an issue impacting third-party integration tools, where customers may experience failures. We've identified the issue and are performing a rolling restart of the connector service to restore functionality. We’ll provide an update in 30 minutes or sooner if more information becomes available.

2. update2026-07-31 11:58 UTC

   The rolling restart has resolved the issue impacting third-party integration tools. We’re continuing to monitor the service for any recurrence while validating a long-term fix. We'll provide further updates if customer impact returns or as additional information becomes available.

3. update2026-08-03 02:23 UTC

   The rolling restart has resolved the issue impacting third-party integration tools. We’re continuing to monitor our services for any recurrence while validating a long-term fix. We'll provide further updates if customer impact returns. We apologize for any inconvenience this issue has caused for customers.

4. update2026-08-04 12:35 UTC

   As of 11:50 UTC on August 4, no recurrence has been observed for more than 48 hours, confirming third-party integration tools are stable following service restarts. A long term fix is scheduled for deployment during this week's regular release cycle. We apologize for how this incident affected you and your business. We'll undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON