# Salesforce: Feature Service Disruption: Customer360 Audiences

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-27 13:01 UTC · Resolved: 2026-07-31 11:28 UTC · Duration: 4 d
- Updates: 4 · Affected components: Customer360 Audiences, 5 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004322](https://status.salesforce.com/incidents/20004322)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-07-31 11:38 UTC: We're investigating an issue impacting third-party integration tools, where customers may experience failures. We've identified the issue and are performing a rolling restart of the connector service to restore functionality. We’ll provide an update in 30 minutes or sooner if more information becomes available.
- **update** 2026-07-31 11:58 UTC: The rolling restart has resolved the issue impacting third-party integration tools. We’re continuing to monitor the service for any recurrence while validating a long-term fix. We'll provide further updates if customer impact returns or as additional information becomes available.
- **update** 2026-08-03 02:23 UTC: The rolling restart has resolved the issue impacting third-party integration tools. We’re continuing to monitor our services for any recurrence while validating a long-term fix. We'll provide further updates if customer impact returns. We apologize for any inconvenience this issue has caused for customers.
- **update** 2026-08-04 12:35 UTC: As of 11:50 UTC on August 4, no recurrence has been observed for more than 48 hours, confirming third-party integration tools are stable following service restarts. A long term fix is scheduled for deployment during this week's regular release cycle.  We apologize for how this incident affected you and your business. We'll undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004322 · Markdown: https://rewindex.com/company/salesforce/incidents/20004322.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004322 · Generated 2026-10-18T10:29:31.936Z