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Salesforce: Service Disruption: Core Service

Affected components: Core Service1 instance

Timeline of updates

1. update2026-07-20 09:20 UTC

   We're aware of an issue on USA1274S where customers are experiencing complete disruption following a scheduled maintenance activity in their sandbox environment. We're working towards restoring services as quickly as possible. We'll provide another update in 30 minutes or sooner if additional information becomes available.

2. update2026-07-20 09:37 UTC

   The sandbox instance failed to return to its original site after a scheduled activity was performed. We're working towards making a configuration change to allow the maintenance activity to complete successfully. We'll provide another update in 30 minutes or sooner if additional information becomes available.

3. update2026-07-20 10:09 UTC

   We've identified an incorrect database configuration as the trigger for the failed scheduled maintenance activity. We're working towards a local restoration to resolve the configuration issue. We'll provide another update in 30 minutes or sooner if additional information becomes available.

4. update2026-07-20 10:44 UTC

   We've removed the incorrect configuration entry and the local database restore process is now underway. The restoration is expected to take several hours, following which, the maintenance activity will be completed. We'll provide another update in 30 minutes or sooner if additional information becomes available.

5. update2026-07-20 11:19 UTC

   The local database restore process is underway, and we’re monitoring the progress of the restore, which is expected to take several hours to complete, following which the maintenance activity is expected to resume. We'll provide the next update when there's a significant update or new information becomes available.

6. update2026-07-20 12:52 UTC

   The local database restore is complete. We're now preparing to resume and complete the maintenance activity, which is expected to take several hours to complete. We'll provide the next update when there's a significant update or new information becomes available.

7. update2026-07-20 13:40 UTC

   The maintenance activity is complete, and service has been restored. All validations are complete, and services are operating as expected. We apologize for how this incident affected you and your business. We'll undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Rewindex changes for this incident

• Major incident: Service Disruption: Core Service 2026-07-20 09:00 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON