Changes / Salesforce / Service Disruption: Core Service
Salesforce: Major incident: Service Disruption: Core Service
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 70%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Service Disruption: Core Service
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After: critical
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After: resolved
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After: 2026-07-20 09:00 UTC
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After: 2026-07-20 13:22 UTC
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After: 1 instance, Core Service
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After: We're aware of an issue on USA1274S where customers are experiencing complete disruption following a scheduled maintenance activity in their sandbox environment. We're working towards restoring services as quickly as possible.
We'll provide another update in 30 minutes or sooner if additional information becomes available.
Before: not present
After: The sandbox instance failed to return to its original site after a scheduled activity was performed. We're working towards making a configuration change to allow the maintenance activity to complete successfully.
We'll provide another update in 30 minutes or sooner if additional information becomes available.
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After: We've identified an incorrect database configuration as the trigger for the failed scheduled maintenance activity. We're working towards a local restoration to resolve the configuration issue.
We'll provide another update in 30 minutes or sooner if additional information becomes available.
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After: We've removed the incorrect configuration entry and the local database restore process is now underway. The restoration is expected to take several hours, following which, the maintenance activity will be completed.
We'll provide another update in 30 minutes or sooner if additional information becomes available.
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After: The local database restore process is underway, and we’re monitoring the progress of the restore, which is expected to take several hours to complete, following which the maintenance activity is expected to resume.
We'll provide the next update when there's a significant update or new information becomes available.
Before: not present
After: The local database restore is complete. We're now preparing to resume and complete the maintenance activity, which is expected to take several hours to complete.
We'll provide the next update when there's a significant update or new information becomes available.
Before: not present
After: The maintenance activity is complete, and service has been restored. All validations are complete, and services are operating as expected.
We apologize for how this incident affected you and your business. We'll undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Service Disruption: Core Service (this change) | Major incident |
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