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Salesforce: Performance Degradation: Core Service

Affected components: Core Service9 instances

Timeline of updates

1. update2026-07-03 00:54 UTC

   We are currently investigating a performance degradation whereby customers may experience intermittent connection issues. Customers may experience connection request delays or connection failures. We’ll provide another update in 30 minutes or sooner if additional information becomes available.

2. update2026-07-03 01:14 UTC

   We are continuing to investigate the issue. We believe that we have identified the apps contributing to the issue and are assessing a restart to mitigate the issue. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

3. update2026-07-03 01:33 UTC

   The rolling restart of the apps we believe to be causing the issue is in progress. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

4. update2026-07-03 01:53 UTC

   The rolling restart process continues and we are beginning to validate as services are restored. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

5. update2026-07-03 02:08 UTC

   Rolling restarts have completed, and after a period of monitoring, we can confirm that the incident is resolved as of 01:56 UTC. Users should no longer experience delays or error messages. We apologize for any inconvenience this issue may have caused your business.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON