# Salesforce: Performance Degradation: Core Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-03 00:02 UTC · Resolved: 2026-07-03 01:56 UTC · Duration: 1.9 h
- Updates: 5 · Affected components: Core Service, 9 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004179](https://status.salesforce.com/incidents/20004179)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-07-03 00:54 UTC: We are currently investigating a performance degradation whereby customers may experience intermittent connection issues. Customers may experience connection request delays or connection failures. We’ll provide another update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-07-03 01:14 UTC: We are continuing to investigate the issue. We believe that we have identified the apps contributing to the issue and are assessing a restart to mitigate the issue. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-07-03 01:33 UTC: The rolling restart of the apps we believe to be causing the issue is in progress. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-07-03 01:53 UTC: The rolling restart process continues and we are beginning to validate as services are restored. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-07-03 02:08 UTC: Rolling restarts have completed, and after a period of monitoring, we can confirm that the incident is resolved as of 01:56 UTC. Users should no longer experience delays or error messages. We apologize for any inconvenience this issue may have caused your business.


---
Canonical: https://rewindex.com/company/salesforce/incidents/20004179 · Markdown: https://rewindex.com/company/salesforce/incidents/20004179.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004179 · Generated 2026-10-18T10:26:52.711Z