Companies / Salesforce / incidents
Salesforce: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore
Affected components: B2 CCore1 instance
Timeline of updates
- update
At 00:17 UTC on June 18, 2026, a service disruption began affecting B2C Commerce Cloud services on POD311. As a result, customers on this POD were unable to access their Storefronts and other services. We identified an infrastructure configuration issue that prevented environments from completing a planned update, causing them to become unavailable. To resolve the issue, our teams executed a phased restoration process, validating the recovery approach before applying the fix across affected environments. At 01:20 UTC on June 18, 2026, services were fully restored on POD311. Customers on this instance can now access their B2C Commerce Cloud Storefronts and services. We apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
- update
At 03:03 UTC on June 18, 2026, customers on POD311 experienced a brief recurrence of the service disruption. Our teams immediately engaged and worked to stabilize the environment. At 03:43 UTC on June 18, 2026, services on POD311 were fully restored. Customers on this POD can now access their B2C Commerce Cloud Storefronts and related services without impact. We apologize for the disruption and any inconvenience this may have caused to your business operations. A full investigation will be conducted to identify the technical trigger, underlying cause, and to implement preventive measures to avoid recurrence.
Rewindex changes for this incident
- Major incident: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore 2026-06-18 00:17 UTC
Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON