Changes / Salesforce / Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore
Salesforce: Major incident: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: major (vendor)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-06-18 00:17 UTC
Before: not present
After: 2026-06-18 01:20 UTC
Before: not present
After: 1 instance, B2 CCore
Before: not present
After: At 00:17 UTC on June 18, 2026, a service disruption began affecting B2C Commerce Cloud services on POD311. As a result, customers on this POD were unable to access their Storefronts and other services.
We identified an infrastructure configuration issue that prevented environments from completing a planned update, causing them to become unavailable. To resolve the issue, our teams executed a phased restoration process, validating the recovery approach before applying the fix across affected environments.
At 01:20 UTC on June 18, 2026, services were fully restored on POD311. Customers on this instance can now access their B2C Commerce Cloud Storefronts and services.
We apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
Before: not present
After: At 03:03 UTC on June 18, 2026, customers on POD311 experienced a brief recurrence of the service disruption. Our teams immediately engaged and worked to stabilize the environment.
At 03:43 UTC on June 18, 2026, services on POD311 were fully restored. Customers on this POD can now access their B2C Commerce Cloud Storefronts and related services without impact.
We apologize for the disruption and any inconvenience this may have caused to your business operations. A full investigation will be conducted to identify the technical trigger, underlying cause, and to implement preventive measures to avoid recurrence.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore (this change) | Major incident |
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