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Salesforce: Feature Service Disruption: Core Service

Impact: minorStatus: resolvedStarted Resolved (3.0 h)3 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Core Service56 instances

Timeline of updates

  1. update

    We're aware of an issue affecting agents using Messaging in our Core service. As a result, agents are unable to close active Messaging sessions from the UI. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    We've identified a source of excessive service usage and have taken steps to address this. We're monitoring and we'll provide an update in 30 minutes or sooner if additional information becomes available.

  3. update

    The issue has been resolved. Our metrics confirm the service returned to normal levels at 14:02 UTC on 11 June 2026 following steps taken to address excessive service usage. We apologize for how this incident affected you and your business. We'll undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON