# Salesforce: Feature Service Disruption: Core Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-11 11:00 UTC · Resolved: 2026-06-11 14:02 UTC · Duration: 3.0 h
- Updates: 3 · Affected components: Core Service, 56 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004088](https://status.salesforce.com/incidents/20004088)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-06-11 14:31 UTC: We're aware of an issue affecting agents using Messaging in our Core service. As a result, agents are unable to close active Messaging sessions from the UI. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-06-11 14:35 UTC: We've identified a source of excessive service usage and have taken steps to address this. We're monitoring and we'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-06-11 14:45 UTC: The issue has been resolved. Our metrics confirm the service returned to normal levels at 14:02 UTC on 11 June 2026 following steps taken to address excessive service usage. We apologize for how this incident affected you and your business. We'll undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004088 · Markdown: https://rewindex.com/company/salesforce/incidents/20004088.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004088 · Generated 2026-10-18T11:26:55.607Z