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Salesforce: Performance Degradation: Customer360 Audiences

Affected components: Customer360 Audiences264 instances

Timeline of updates

1. update2026-06-05 21:46 UTC

   We’re investigating a performance degradation impacting multiple instances. During this time, a subset of customers using Search Analytics may experience a delay in their search interaction results between May 18, 2026, and May 28, 2026. While new data on the Data Lake Object (DLO) is flowing correctly following the resolution of a previous incident, the historical data from that window is currently being restored. We’ve successfully validated a fix in one of our production environments and are deploying it across the remaining impacted instances. We’ll provide an update in 60 minutes or sooner if additional information becomes available.

2. update2026-06-05 22:46 UTC

   We’re actively deploying the fix across all remaining instances while closely monitoring system performance to ensure stability. We’ll provide an update in 60 minutes or sooner if additional information becomes available.

3. update2026-06-06 01:32 UTC

   We continue to deploy the fix across all remaining instances while closely monitoring system performance to ensure stability. We’ll provide an update once additional information becomes available.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON