# Salesforce: Performance Degradation: Customer360 Audiences

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-18 21:47 UTC · Resolved: 2026-06-06 01:55 UTC · Duration: 18 d
- Updates: 3 · Affected components: Customer360 Audiences, 264 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004070](https://status.salesforce.com/incidents/20004070)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-06-05 21:46 UTC: We’re investigating a performance degradation impacting multiple instances. During this time, a subset of customers using Search Analytics may experience a delay in their search interaction results between May 18, 2026, and May 28, 2026. While new data on the Data Lake Object (DLO) is flowing correctly following the resolution of a previous incident, the historical data from that window is currently being restored. We’ve successfully validated a fix in one of our production environments and are deploying it across the remaining impacted instances. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-06-05 22:46 UTC: We’re actively deploying the fix across all remaining instances while closely monitoring system performance to ensure stability. We’ll provide an update in 60  minutes or sooner if additional information becomes available.
- **update** 2026-06-06 01:32 UTC: We continue to deploy the fix across all remaining instances while closely monitoring system performance to ensure stability. We’ll provide an update once additional information becomes available.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004070 · Markdown: https://rewindex.com/company/salesforce/incidents/20004070.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004070 · Generated 2026-10-18T10:29:18.479Z