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Salesforce: Performance Degradation: Core Service

Impact: minorStatus: resolvedStarted Resolved (3.2 h)5 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Core Service2 instances

Timeline of updates

  1. update

    We are investigating a performance degradation where a subset of users may experience slow console performance. We have identified the cause and are actively working to restore full service. We're currently restarting backend services on the affected instances to resolve the issue. Please note that the scope of impact has expanded, and we're monitoring additional instances showing similar symptoms. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    Work continues on restarting backend services on the affected instances. In parallel we are also assessing potential impacts on other instances, as well as further remediation actions. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  3. update

    Investigation and restoration efforts remain ongoing. We'll provide an update in 30 minutes or sooner if additional information becomes available, and apologize for any inconvenience this is causing.

  4. update

    We have determined that this issue is related to resource capacity constraints on the underlying database infrastructure. To mitigate the issue we have restarted the affected database nodes. We're closely monitoring the system's performance following these restarts to evaluate their effectiveness in restoring optimal service levels. We'll provide another update in 30 minutes, or sooner if additional information becomes available.

  5. update

    We completed the restarts of the affected database nodes to clear resource capacity constraints. Following a period of monitoring, we have confirmed that system performance is stable and optimal service levels have been restored. We apologize for how this incident affected you and your business.We'll undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON