# Salesforce: Performance Degradation: Core Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-03 02:20 UTC · Resolved: 2026-06-03 05:32 UTC · Duration: 3.2 h
- Updates: 5 · Affected components: Core Service, 2 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004061](https://status.salesforce.com/incidents/20004061)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-06-03 05:38 UTC: We are investigating a performance degradation where a subset of  users may experience slow console performance. We have identified the cause and are actively working to restore  full service. We're currently restarting backend services on the affected instances to resolve the issue. Please note that the scope of impact has expanded, and we're monitoring additional instances showing similar symptoms. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-06-03 06:00 UTC: Work continues on restarting backend services on the affected instances. In parallel we are also assessing potential impacts on other instances, as well as further remediation actions.  We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-06-03 06:19 UTC: Investigation and restoration efforts remain ongoing. We'll provide an update in 30 minutes or sooner if additional information becomes available, and apologize for any inconvenience this is causing.
- **update** 2026-06-03 06:48 UTC: We have determined that this issue is related to resource capacity constraints on the underlying database infrastructure. To mitigate the issue we have restarted the affected database nodes. We're closely monitoring the system's performance following these restarts to evaluate their effectiveness in restoring optimal service levels.  We'll provide another update in 30 minutes, or sooner if additional information becomes available.
- **update** 2026-06-03 06:58 UTC: We completed the restarts of the affected database nodes to clear resource capacity constraints. Following a period of monitoring, we have confirmed that system performance is stable and optimal service levels have been restored. We apologize for how this incident affected you and your business.We'll undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004061 · Markdown: https://rewindex.com/company/salesforce/incidents/20004061.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004061 · Generated 2026-10-18T10:29:15.472Z