Search

Companies / Salesforce / incidents

Salesforce: Marketing Cloud Disruption: Advertising Audiences, Analytics Builder, Audience Builder +13 more

Impact: majorStatus: resolvedStarted Resolved (1.6 h)7 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Advertising AudiencesAnalytics BuilderAudience BuilderAutomation StudioCloud PagesContact BuilderContent BuilderEmail StudioJourney BuilderMarketing Cloud Core ServiceMarketing Cloud LoginMarketing Cloud RESTAPIMarketing Cloud SOAPAPIMobile ConnectMobile PushOther Feature140 instances

Timeline of updates

  1. update

    We continue to investigate an issue impacting customers using Commerce Cloud and Core services in our France-based infrastructure. Network connectivity began restoring at 11:22 UTC following a power event at our data center. While network links have come back online, services remain in recovery. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    Investigations have highlighted that the impact radius is broader than initially understood and we've added DB51006 and DB51075 to this posting.

  3. update

    Monitoring for recovery of Marketing Cloud services is still ongoing and customers should be seeing signs of recovery. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  4. update

    As of 12:46 UTC, all Marketing Cloud services are recovered. Out of an abundance of caution, we'll continue to monitor services for a further short period. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  5. update

    Investigations have highlighted that the impact radius is broader than initially understood and we've added DB51038 and DB51219 to this posting.

  6. update

    Investigations have highlighted that the impact radius is broader than initially understood and we've added DBs 51090, 51237, 51156, 51062, and 51081 to this posting.

  7. update

    We can confirm that all Marketing Cloud services are out of impact as of 12:46 UTC. Upon further review, we've updated the scope of impact and included additional PODs in the posting. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON