Changes / Salesforce / Marketing Cloud Disruption: Advertising Audiences, Analytics Builder, Audience Builder +13 more
Salesforce: Major incident: Marketing Cloud Disruption: Advertising Audiences, Analytics Builder, Audience Builder +13 more
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 99%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Marketing Cloud Disruption: Advertising Audiences, Analytics Builder, Audience Builder +13 more
Before: not present
After: major
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After: resolved
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After: 2026-04-27 11:09 UTC
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After: 2026-04-27 12:46 UTC
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After: 140 instances, Advertising Audiences, Analytics Builder, Audience Builder, Automation Studio, Cloud Pages, Contact Builder, Content Builder, Email Studio, Journey Builder, Marketing Cloud Core Service, Marketing Cloud Login, Marketing Cloud RESTAPI, Marketing Cloud SOAPAPI, Mobile Connect, Mobile Push, Other Feature
Before: not present
After: We continue to investigate an issue impacting customers using Commerce Cloud and Core services in our France-based infrastructure. Network connectivity began restoring at 11:22 UTC following a power event at our data center. While network links have come back online, services remain in recovery.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
Before: not present
After: Investigations have highlighted that the impact radius is broader than initially understood and we've added DB51006 and DB51075 to this posting.
Before: not present
After: Monitoring for recovery of Marketing Cloud services is still ongoing and customers should be seeing signs of recovery. We'll provide an update in 30 minutes or sooner if additional information becomes available.
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After: As of 12:46 UTC, all Marketing Cloud services are recovered. Out of an abundance of caution, we'll continue to monitor services for a further short period.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
Before: not present
After: Investigations have highlighted that the impact radius is broader than initially understood and we've added DB51038 and DB51219 to this posting.
Before: not present
After: Investigations have highlighted that the impact radius is broader than initially understood and we've added DBs 51090, 51237, 51156, 51062, and 51081 to this posting.
Before: not present
After: We can confirm that all Marketing Cloud services are out of impact as of 12:46 UTC. Upon further review, we've updated the scope of impact and included additional PODs in the posting.
We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Marketing Cloud Disruption: Advertising Audiences, Analytics Builder, Audience Builder +13 more (this change) | Major incident |
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