Salesforce: Salesforce Data Cloud Feature Degradation: Customer360 Audiences, MCGrowth

Impact: minorStatus: resolvedStarted 2026-03-23 19:00 UTCResolved 2026-03-24 18:09 UTC (23 h)3 updatesSource: status.salesforce.com

Affected components: Customer360 AudiencesMCGrowth9 instances

Timeline of updates

update2026-03-24 16:47 UTC
The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.
update2026-03-24 17:36 UTC
We continue to investigate a feature degradation issue impacting the live query federation feature in Salesforce Data Cloud. At 16:29 UTC, we increased memory allocation for an impacted component, which has provided partial relief. We are now deploying an additional fix to further reduce the impact. We'll provide an update in 60 minutes or sooner if additional information becomes available.
update2026-03-24 18:43 UTC
At 18:09 UTC, the fix, which addressed the feature degradation issue impacting the live query federation feature in Salesforce Data Cloud and Marketing Cloud Growth email sends, was deployed. After a period of monitoring, we have confirmed availability has returned to expected levels. We apologize for how you and your business may have been affected by this incident. We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.