# Salesforce: Salesforce Data Cloud Feature Degradation: Customer360 Audiences, MCGrowth

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-23 19:00 UTC · Resolved: 2026-03-24 18:09 UTC · Duration: 23 h
- Updates: 3 · Affected components: Customer360 Audiences, MCGrowth, 9 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003852](https://status.salesforce.com/incidents/20003852)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-03-24 16:47 UTC: The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.
- **update** 2026-03-24 17:36 UTC: We continue to investigate a feature degradation issue impacting the live query federation feature in Salesforce Data Cloud. At 16:29 UTC, we increased memory allocation for an impacted component, which has provided partial relief. We are now deploying an additional fix to further reduce the impact.  We'll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-03-24 18:43 UTC: At 18:09 UTC, the fix, which addressed the feature degradation issue impacting the live query federation feature in Salesforce Data Cloud and Marketing Cloud Growth email sends, was deployed. After a period of monitoring, we have confirmed availability has returned to expected levels.  We apologize for how you and your business may have been affected by this incident. We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.


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Canonical: https://rewindex.com/company/salesforce/incidents/20003852 · Markdown: https://rewindex.com/company/salesforce/incidents/20003852.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003852 · Generated 2026-10-18T10:29:14.555Z