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Salesforce: Commerce Cloud Feature Degradation: B2 CCore

Impact: minorStatus: resolvedStarted Resolved (2.9 h)3 updatesSource: status.salesforce.com (opens in new tab)

Affected components: B2 CCore1 instance

Timeline of updates

  1. update

    We're aware of a feature disruption affecting a subset of customers using Business Manager services. We're actively investigating the likely trigger of the issue We'll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    We have further investigated the issue and identified that both Business Manager and Storefront services are impacted for a subset of customers. Our teams are actively engaged and exploring multiple paths toward resolution. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

  3. update

    Services were fully restored at 07:07 UTC. Business Manager and Storefront services are now operational. The impacted POD was restarted which resolved the issue for affected customers. We sincerely apologize for the impact this incident may have had on you and your business.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON