# Salesforce: Commerce Cloud Feature Degradation: B2 CCore

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-13 04:11 UTC · Resolved: 2026-03-13 07:07 UTC · Duration: 2.9 h
- Updates: 3 · Affected components: B2 CCore, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003804](https://status.salesforce.com/incidents/20003804)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-03-13 06:07 UTC: We're aware of a feature disruption affecting a subset of customers using Business Manager  services. We're  actively investigating the likely trigger of the issue We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-03-13 06:56 UTC: We have further investigated the issue and identified that both Business Manager and Storefront services are impacted for a subset of customers. Our teams are actively engaged and exploring multiple paths toward resolution. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-03-13 07:44 UTC: Services were fully restored at 07:07 UTC. Business Manager and Storefront services are now operational. The impacted POD was restarted which resolved the issue for affected customers. We sincerely apologize for the impact this incident may have had on you and your business.


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Canonical: https://rewindex.com/company/salesforce/incidents/20003804 · Markdown: https://rewindex.com/company/salesforce/incidents/20003804.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003804 · Generated 2026-10-18T09:37:14.351Z