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Salesforce: Mule Soft Service Disruption: Cloud Hub20 Applications-US-EAST-1

Affected components: Cloud Hub20 Applications-US-EAST-11 instance

Timeline of updates

1. update2026-01-27 08:38 UTC

   We are currently investigating login issues affecting some customers in the US-EAST-1 region when accessing MuleSoft services. We've identified a misconfiguration that resulted from a recent deployment. We're working to restore the configuration as soon as possible. We'll share an update in 30 minutes or sooner, when additional information becomes available.

2. update2026-01-27 09:08 UTC

   We have successfully updated the network configuration and have begun rolling restarts of the application PODs. We'll share an update in 30 minutes or sooner, when additional information becomes available.

3. update2026-01-27 09:40 UTC

   The rolling restarts have completed, and validation is underway to ensure stability across the environment. We'll provide a further update once validation is complete and service stability is confirmed.

4. update2026-01-27 11:50 UTC

   As of 9:40 UTC, the issue affecting a subset of users' ability to log in has been resolved. We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future. We apologize for any inconvenience this issue may have caused you and your business.

Rewindex changes for this incident

• Major incident: Mule Soft Service Disruption: Cloud Hub20 Applications-US-EAST-1 2026-01-27 05:20 UTC

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