# Salesforce: Mule Soft Service Disruption: Cloud Hub20 Applications-US-EAST-1

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-27 05:20 UTC · Resolved: 2026-01-27 09:40 UTC · Duration: 4.3 h
- Updates: 4 · Affected components: Cloud Hub20 Applications-US-EAST-1, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003631](https://status.salesforce.com/incidents/20003631)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-01-27 08:38 UTC: We are currently investigating login issues affecting some customers in the US-EAST-1 region when accessing MuleSoft services. We've identified a misconfiguration that resulted from a recent deployment. We're working to restore the configuration as soon as possible. We'll share an update in 30 minutes or sooner, when additional information becomes available.
- **update** 2026-01-27 09:08 UTC: We have successfully updated the network configuration and have begun rolling restarts of the application PODs. We'll share an update in 30 minutes or sooner, when additional information becomes available.
- **update** 2026-01-27 09:40 UTC: The rolling restarts have completed, and validation is underway to ensure stability across the environment.  We'll provide a further update once validation is complete and service stability is confirmed.
- **update** 2026-01-27 11:50 UTC: As of 9:40 UTC, the issue affecting a subset of users' ability to log in has been resolved. We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future. We apologize for any inconvenience this issue may have caused you and your business.

## Rewindex changes for this incident

- 2026-01-27 05:20 UTC: [Major incident: Mule Soft Service Disruption: Cloud Hub20 Applications-US-EAST-1](https://rewindex.com/change/i43eeebc2ba97ce.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003631 · Markdown: https://rewindex.com/company/salesforce/incidents/20003631.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003631 · Generated 2026-10-18T10:29:28.450Z