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Salesforce: Feature Service Disruption: Customer360 Audiences

Affected components: Customer360 Audiences220 instances

Timeline of updates

1. update2026-01-23 15:43 UTC

   At 12:00 UTC on January 23, 2026, we became aware of an issue impacting Data 360 where customers cannot run their segmentation jobs. We are addressing database connection issues that prevent segmentation jobs from completing and restarting services to restore functionality. We'll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2026-01-23 17:26 UTC

   Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

3. update2026-01-23 17:27 UTC

   The teams confirmed that segmentation jobs had completed successfully and customers' jobs were no longer impacted as of 15:04 UTC. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON