# Salesforce: Feature Service Disruption: Customer360 Audiences

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-23 12:00 UTC · Resolved: 2026-01-23 15:04 UTC · Duration: 3.1 h
- Updates: 3 · Affected components: Customer360 Audiences, 220 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003616](https://status.salesforce.com/incidents/20003616)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-01-23 15:43 UTC: At 12:00 UTC on January 23, 2026, we became aware of an issue impacting Data 360 where customers cannot run their segmentation jobs. We are addressing database connection issues that prevent segmentation jobs from completing and restarting services to restore functionality.  We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-01-23 17:26 UTC: Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
- **update** 2026-01-23 17:27 UTC: The teams confirmed that segmentation jobs had completed successfully and customers' jobs were no longer impacted as of 15:04 UTC. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.


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Canonical: https://rewindex.com/company/salesforce/incidents/20003616 · Markdown: https://rewindex.com/company/salesforce/incidents/20003616.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003616 · Generated 2026-10-18T11:26:48.838Z