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Salesforce: Performance Degradation: Core Service

Affected components: Core Service1 instance

Timeline of updates

1. investigating2026-01-11 18:16 UTC

   We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

2. investigating2026-01-11 18:51 UTC

   We are investigating a potential cause of the issue.

3. update2026-01-11 19:28 UTC

   We have implemented a solution and are monitoring the instance performance levels.

4. investigating2026-01-11 20:15 UTC

   We’re investigating the cause of the issue and have engaged more engineers to help isolate the root cause. We will provide an update in 30 minutes or sooner if we have more information.

5. update2026-01-11 20:27 UTC

   We’ve implemented a solution to resolve the issue causing the performance degradation. Initial results indicate that the feature is working as expected. Engineers continue to monitor the situation closely. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

6. investigating2026-01-11 21:52 UTC

   We’re investigating the cause of the issue and have engaged more engineers to help isolate the root cause. We will provide an update in 30 minutes or sooner if we have more information.

7. resolved2026-01-12 04:48 UTC

   We’ve confirmed that the solution implemented to mitigate the issue causing the performance degradation was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON