# Salesforce: Performance Degradation: Core Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-11 16:28 UTC · Resolved: 2026-01-12 03:47 UTC · Duration: 11 h
- Updates: 7 · Affected components: Core Service, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003585](https://status.salesforce.com/incidents/20003585)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **investigating** 2026-01-11 18:16 UTC: We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
- **investigating** 2026-01-11 18:51 UTC: We are investigating a potential cause of the issue.
- **update** 2026-01-11 19:28 UTC: We have implemented a solution and are monitoring the instance performance levels.
- **investigating** 2026-01-11 20:15 UTC: We’re investigating the cause of the issue and have engaged more engineers to help isolate the root cause. We will provide an update in 30 minutes or sooner if we have more information.
- **update** 2026-01-11 20:27 UTC: We’ve implemented a solution to resolve the issue causing the performance degradation. Initial results indicate that the feature is working as expected. Engineers continue to monitor the situation closely. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- **investigating** 2026-01-11 21:52 UTC: We’re investigating the cause of the issue and have engaged more engineers to help isolate the root cause. We will provide an update in 30 minutes or sooner if we have more information.
- **resolved** 2026-01-12 04:48 UTC: We’ve confirmed that the solution implemented to mitigate the issue causing the performance degradation was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.


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Canonical: https://rewindex.com/company/salesforce/incidents/20003585 · Markdown: https://rewindex.com/company/salesforce/incidents/20003585.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003585 · Generated 2026-10-18T11:26:29.442Z