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Salesforce: Feature Service Disruption: Search

Impact: minorStatus: resolvedStarted Resolved (4.2 h)4 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Search179 instances

Timeline of updates

  1. investigating

    We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

  2. update

    We have noted a feature disruption impacting the search feature across multiple instances. Users will be unable to use the search feature, including search indexing, at the moment. The team continues to investigate the trigger of the issue and explore multiple paths to resolution. We will provide an update in 60 minutes or sooner if we have more information.

  3. update

    We have successfully identified a potential solution. Initial reports have indicated positive results, and we are validating it further.

  4. update

    We identified a configuration change that caused the issue, we made the required configuration changes to resolve the issue. Services are restored to normal operating levels for all the instances.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON