# Salesforce: Feature Service Disruption: Search

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-16 08:06 UTC · Resolved: 2025-11-16 12:18 UTC · Duration: 4.2 h
- Updates: 4 · Affected components: Search, 179 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003461](https://status.salesforce.com/incidents/20003461)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **investigating** 2025-11-16 10:21 UTC: We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
- **update** 2025-11-16 11:07 UTC: We have noted a feature disruption impacting the search feature across multiple instances. Users will be unable to use the search feature, including search indexing, at the moment. The team continues to investigate the trigger of the issue and explore multiple paths to resolution. We will provide an update in 60 minutes or sooner if we have more information.
- **update** 2025-11-16 12:16 UTC: We have successfully identified a potential solution. Initial reports have indicated positive results, and we are validating it further.
- **update** 2025-11-16 12:33 UTC: We identified a configuration change that caused the issue, we made the required configuration changes to resolve the issue. Services are restored to normal operating levels for all the instances.


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Canonical: https://rewindex.com/company/salesforce/incidents/20003461 · Markdown: https://rewindex.com/company/salesforce/incidents/20003461.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003461 · Generated 2026-10-18T12:20:27.550Z