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Salesforce: Feature Perf Degradation: Core Service

Affected components: Core Service22 instances

Timeline of updates

1. update2025-11-10 12:18 UTC

   Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

2. update2025-11-10 12:32 UTC

   Customers in the EU region are experiencing issues with Field Service Scheduling services. Users may experience slowness and receive errors while using the Dispatcher Console and attempting to schedule Service Appointments. We identified a capacity issue following a recent deployment and have added more resources. We are currently monitoring performance levels. Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward. We will provide an update in 30 minutes or sooner if any information becomes available.

3. update2025-11-10 13:00 UTC

   The impacted functionality has been restored, and the issue is resolved as of 11:27 UTC. Investigations have highlighted that the impact radius was broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact. We apologize for how you and your business may have been affected by this incident.

4. update2025-11-10 13:44 UTC

   Investigations have highlighted that the impact radius was broader than initially understood. We have updated the posting to reflect the additional instances experienced impact.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON