# Salesforce: Feature Perf Degradation: Core Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-10 10:26 UTC · Resolved: 2025-11-10 11:27 UTC · Duration: 1.0 h
- Updates: 4 · Affected components: Core Service, 22 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003447](https://status.salesforce.com/incidents/20003447)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-11-10 12:18 UTC: Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
- **update** 2025-11-10 12:32 UTC: Customers in the EU region are experiencing issues with Field Service Scheduling services. Users may experience slowness and receive errors while using the Dispatcher Console and attempting to schedule Service Appointments. We identified a capacity issue following a recent deployment and have added more resources. We are currently monitoring performance levels. Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.   We will provide an update in 30 minutes or sooner if any information becomes available.
- **update** 2025-11-10 13:00 UTC: The impacted functionality has been restored, and the issue is resolved as of 11:27 UTC. Investigations have highlighted that the impact radius was broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact. We apologize for how you and your business may have been affected by this incident.
- **update** 2025-11-10 13:44 UTC: Investigations have highlighted that the impact radius was broader than initially understood. We have updated the posting to reflect the additional instances experienced impact.


---
Canonical: https://rewindex.com/company/salesforce/incidents/20003447 · Markdown: https://rewindex.com/company/salesforce/incidents/20003447.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003447 · Generated 2026-10-18T10:29:35.138Z