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Salesforce: Feature Service Disruption: Core Service

Impact: minorStatus: resolvedStarted Resolved (4.9 h)4 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Core Service2 instances

Timeline of updates

  1. update

    At 18:35 UTC on October 30, we noted a feature disruption affecting services that use Private Connect. During this time, customers using Private Connect may experience a loss of connectivity to those services. We are actively investigating the trigger of this issue and are working on a potential fix. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

  3. update

    We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

  4. update

    The connectivity issues affecting Private Connect for GovCloud customers have been resolved. The necessary fix has been fully implemented, and all services were validated and restored to normal operations at 23:30 UTC on October 30.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON